We are fully aware of your concerns and expectations for product effects. In order to protect your legitimate rights and interests and allow you to buy and use with confidence, we have formulated the following return and exchange policy. Please read carefully before purchasing.
- Return within seven days without any reason
Within seven days from the date you sign for the goods, if you want to return the goods due to personal reasons (such as buying the wrong item, not wanting it, etc.), you can apply for a no-reason return. The following conditions must be met:
The product has not been opened or used, and the inner packaging and accessories are intact.
The product does not affect secondary sales
Return shipping costs are borne by you
- Return within 30 days if you are not satisfied with the results.
We are confident in the effectiveness of our products. If you are not satisfied with the effect or feel no significant improvement after using the product for 30 days, you can apply for a return if you are not satisfied with the effect.
Applicable conditions:
You have used it for thirty days in accordance with the cycle and dosage recommended by the product instructions or customer service.
Provide real usage feedback or effect descriptions
The remaining product shall not be less than two-thirds of the total amount
Return method: After customer service confirms that the conditions are met, please send the remaining products back to the designated address. We will refund the full payment according to the original payment method within three working days after receiving the returned product.
Shipping fee description: The buyer will be responsible for the return shipping fee if the product is not satisfactory, and the shipping fee for the original order will not be refunded.
- Return and exchange for product quality issues
If the products you receive have the following quality problems, we assume full responsibility and handle returns and exchanges for you:
The product has expired or is about to expire (less than three months from the expiry date)
Severe damage to packaging leading to product leakage or contamination
Product properties are obviously abnormal (such as discoloration, agglomeration, odor, etc.)
Wrong product sent or missing product
Processing method: Please contact customer service within 48 hours after signing for the order and provide the order number and photos or videos of the problem. After confirming that it is true, we will reissue the correct product for free or refund you in full (including round-trip shipping costs).
- The return and exchange policy does not apply to the following situations:
Allergy to ingredients due to personal constitution (product ingredients have been truthfully labeled, it is recommended to check by yourself before purchasing)
Failure to use the product according to the instructions results in poor results or discomfort.
Products that are unpacked, repackaged and resold by yourself
Signing for more than thirty days (except for quality issues)
Gifts, trial packs (non-formal products)
- Refund instructions
The refund will be returned according to the original payment route. The specific arrival time is subject to the processing cycle of the payment platform you are using, which is generally three to seven working days.
Special reminder: All products on this website are adult products, please confirm that you are over 18 years old. If you have serious underlying diseases or are taking other medications, it is recommended to consult a professional physician before use.
The final interpretation right of this return and exchange policy belongs to this website.